Emergency Services

At Dileo Gas we know that emergencies don’t always happen within business hours, that’s why we are here to 24/7 to answer your phone call and dispatch our trucks to help. IMPORTANT: if you smell propane or gas, do the following:

1. NO FLAMES OR SPARKS!

Immediately put out all smoking materials and other open flames. Avoid the use of anything that can create a spark or electrical charge – this includes not just lighters and open flames but also mechanical devices such as rotary telephones, light switches, doorbells and thermostats. Flames or sparks from these sources can trigger an explosion or a fire.

2. LEAVE THE AREA IMMEDIATELY!

If you smell propane inside, get yourself and your family out of the home as quickly as possible.

3. IF YOU SMELL GAS OUTDOORS, LEAVE THE AREA WITH A SMILIAR DEGREE OF CAUTION

Be aware that vehicles or electrical equipment can pose a safety risk. Walk to a safe distance, if possible, and don’t attempt to correct or pinpoint the issue yourself.

4. SHUT OFF THE GAS

Turn off the main gas supply valve on your propane tank if it is safe to do so. To close the valve, turn it to the right (clockwise).

5. REPORT THE LEAK

From a neighbor’s home or other nearby building away from the gas leak, call your propane retailer right away. If you can’t reach your propane retailer, call 911 or your local fire department.

6. DO NOT RETURN UNTIL SAFE

Do not return to the building or area until your propane retailer, emergency responder, or qualified service technician determines that it is safe to do so.

7. GET YOUR SYSTEM CHECKED

Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure that it is leak-free.